On some Victus models not charging issue with type-c.

[DrYsf29]

Hi, I saw in a previous topic that some users cannot use the fast charging. The Type-C charging feature works when the device is turned off. It says so in the manual as well.

[Rainbow23]

Hi @DrYsf29,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

This ports is USB 3.2 Gen 1 Type-C port; 5 Gbps signaling rate (USB Power Delivery, DisplayPort™ 1.4, HP Sleep and Charge). Hence it will charge only when the unit is in sleep mode.

You may check the specifications from this Web link.

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[DrYsf29]

Thanks, I'm not sure if it's charging while in sleep mode

[sandytechy20]

@DrYsf29 

Follow these steps if it is not charging:-

Update the Bios, chipset, and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

• HPSA will automatically search for all the latest drivers for your Notebook
• Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
• 
• Click Check for updates and messages to scan for new updates.
• 
• Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
• Click the update name for a description, version number, and file size.
• Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

• Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.