One Fan stop when conducting the Heat test

[gjyhst]

I find that one of my fan merely stop working no matter how hight the temprature is( And the CPU temperatur will be higher than 95℃ even though the power of CPU is only less than 50W).  I post a screenshot from SpeedFan, showing the fan speed

And when I restart the computer, tapped "F2 " to conduct the test, the computer pass the Fan Speed Test, but when I conduct the Fan thermal Test, it just stop working(I hear no sound), after several minitues, the keyboard get so hot and the screen turn dark immediately without any infomation, and there's no testing log for the later test.

[VikramTheGreat]

Hi @gjyhst,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for sharing the screenshot. Based on the Speed Fan data and your description, here's a breakdown of what's happening with your OMEN 17-ck2000 Gaming Laptop:

Recommended Actions

1. BIOS Update

• Go to the HP OMEN 17-ck2000 Support Page and update to the latest BIOS.
• BIOS updates often fix fan control issues.

2. OMEN Gaming Hub Settings

• Open OMEN Gaming Hub.
• Go to Performance Control > Thermal.
• Set fan mode to "Max" or "Manual" and test if Fan2 responds.

3. HP UEFI Diagnostics (Offline)

• Restart and press Esc > F2 for diagnostics.
• Run System Tests > Fan Test and Thermal Test again.
• If Fan2 fails consistently, it confirms a hardware fault.

4. Service Required

If Fan2 remains stuck at 110 RPM:

• The fan may be physically damaged or disconnected.
• Contact HP Support for fan replacement or internal inspection.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat

[gjyhst]

I have uploaded the BIOS to the newest version and I have pass the fan test in HP UEFI Diagnostics,  it says all OK, so I don't think there are any physical problem with my left fan.

Actually, I am wondering whether there are something that can reset my fan configuration? Because previously I have used one software which can manage the fan speed sperately, I think this may accout for the issue.

I also notice that when I update the BIOS, both fan work quite well (through the fan noise and the wind from back on both side, which is much larger than that only right fan work)

So are there any solution relating to software thing?

[VikramTheGreat]

Hi @gjyhst,

Thank you for getting back. Sorry to hear that you still have trouble.

To get you further assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

VikramTheGreat

HP Support