One USB port is missing

[lordwahu]

I've had this computer for a while, and it's worked fine for most of that time

However, one of the USB ports on the right side has stopped responding to anything. It transmits neither power or data, and it doesn't acknowledge that something has been plugged in

Looking at the Device Manager to try to do the recommended fix of turning off the power management mode, and I noticed I only had listings for 2 of the 3 ports (there are 2 on the right and one on the left)

The third one is not only not responding, the device manager says it is not even there

Is this indicative of a software issue (and therefore one I can fix myself), or is this a hardware issue that needs the computer to be taken in for repairs?

If it's the former, what should I do to fix it?

[praveen196]

@lordwahu Welcome to HP Community!

I understand that the USB port is not working.

In that case, I would suggest you perform the USB test and check.

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose USB and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

Let us know the test result.

Keep us posted,

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