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HP Recommended
Spectre x360 13
Microsoft Windows 10 (64-bit)

HP Spectre only 2 weeks old.  All works well apart from one key on the keyboard which only works if more pressure applied or it is pressed only in the centre.  I have to keep backspacing.  Any ideas or should I seek a replacement?

1 REPLY 1
HP Recommended

@SnowyUK 

You can't get the key replaced because the keyboard does not permit that; instead, you would need to get the entire keyboard replaced -- and unless that is agreed to by HP as warranty work, it can be very expensive to have done.


Sorry, but this is just self-help Community staffed mostly by volunteers and we are not authorized to deal with warranty, service or equipment replacement issues.  For these issues, you will need to contact HP Customer Support.

 

UK HP contact info: http://support.hp.com/gb-en/contact-hp/



I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.