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- HP Community
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- Notebook Hardware and Upgrade Questions
- One key on keyboard is less responsive and has to be pressed...

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01-15-2021 10:40 AM
HP Spectre only 2 weeks old. All works well apart from one key on the keyboard which only works if more pressure applied or it is pressed only in the centre. I have to keep backspacing. Any ideas or should I seek a replacement?
01-15-2021 10:52 AM
You can't get the key replaced because the keyboard does not permit that; instead, you would need to get the entire keyboard replaced -- and unless that is agreed to by HP as warranty work, it can be very expensive to have done.
Sorry, but this is just self-help Community staffed mostly by volunteers and we are not authorized to deal with warranty, service or equipment replacement issues. For these issues, you will need to contact HP Customer Support.
UK HP contact info: http://support.hp.com/gb-en/contact-hp/
I am a volunteer and I do not work for, nor represent, HP