Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎09-13-2020 10:44 AM

HP Recommended
Product: HP ENVY 17", model: 17M-BW0013DX i7-8550u
Operating System: Microsoft Windows 10 (64-bit)

My HP ENVY 17" touchscreen laptop has no power and can not be turned on. The battery was last displaying 94% charged but everything is dead, even with the charger plugged in.   I cannot remove the back cover because there is a small screw hidden below the DVD player and it cannot be accessed unless the DVD is open. How can I open this DVD without destroying it.  

Thanks for any advice!

     Tim

Tim
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-13-2020 11:03 AM

HP Recommended

Well heck, I just found that there is a little pin-hole at the bottom lip of the DVD. I stuck a pin in and the drive popped open.

Thanks to everyone that has answered so many questions on this site!  We newbees appreciate having the help! 

Tim

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎09-13-2020 11:03 AM

HP Recommended

Well heck, I just found that there is a little pin-hole at the bottom lip of the DVD. I stuck a pin in and the drive popped open.

Thanks to everyone that has answered so many questions on this site!  We newbees appreciate having the help! 

Tim
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.