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‎04-27-2020 07:30 PM

HP Recommended
Product: Pavilion Dv7-6b78us
Operating System: Microsoft Windows 10 (64-bit)

I am trying to upgrade the memory and hard drive in my Pavilion Dv7-6b78us laptop. The Maintenance and Service guide shows a T-shaped "Service Cover" on the back of the laptop case, but my laptop has no such Service Cover. It has a one-piece bottom enclosure. I removed the battery, all 10 of the visible screws on the bottom enclosure, and the optical drive but the computer case still does not open to allow access to the memory and hard drive. Does anyone know how to open this style case?

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-03-2020 12:48 PM

HP Recommended

@vapor26 Welcome to HP Community!

 

I understand that you would like to upgrade the RAM and hard drive.

 

Please refer to the below video.

 

https://www.youtube.com/watch?v=BjAXUk5aytM

 

The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond my support boundaries, please ignore the ads and take only the free suggestions

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

View solution in original post

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3 REPLIES 3

‎05-03-2020 12:48 PM

HP Recommended

@vapor26 Welcome to HP Community!

 

I understand that you would like to upgrade the RAM and hard drive.

 

Please refer to the below video.

 

https://www.youtube.com/watch?v=BjAXUk5aytM

 

The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond my support boundaries, please ignore the ads and take only the free suggestions

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

Was this reply helpful? Yes No

‎05-03-2020 02:47 PM

HP Recommended

Thanks so much for your help. I was able to get the case open and change the hard drive and memory.

Was this reply helpful? Yes No

‎05-04-2020 05:55 AM

HP Recommended

@vapor26

 

We are happy to hear that you are able to open the back cover and replace the memory and hard drive.

 

In the future, if you have any other concerns, please get back to us. We will assist you.

 

Have a nice day!!

Was this reply helpful? Yes No
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