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‎10-09-2020 10:33 AM

HP Recommended
Product: HP Stream Notebook - 11-d060sa

I need to replace the battery on my Stream 11 - d060sa and have undone all the screws on the back but still can't open the case! The only gap I can see is inside, where the keyboard fits in, but it's not wide enough for fingernails and I don't want to try hitting it.
I have looked everywhere else I can think of for information and tried the Virtual Assistant.
How is it done, please?

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-09-2020 12:20 PM

HP Recommended

Hi:

 

Below is the link to the service manual for your notebook.

 

http://h10032.www1.hp.com/ctg/Manual/c04491261

 

Chapter 5 has the procedure for opening up the notebook.

 

Did you remove the screws under the rubber feet and under the screw covers?

View solution in original post

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3 REPLIES 3

‎10-09-2020 12:20 PM

HP Recommended

Hi:

 

Below is the link to the service manual for your notebook.

 

http://h10032.www1.hp.com/ctg/Manual/c04491261

 

Chapter 5 has the procedure for opening up the notebook.

 

Did you remove the screws under the rubber feet and under the screw covers?

Was this reply helpful? Yes No

‎10-09-2020 07:02 PM

HP Recommended

Thank you, that's very helpful.
Yes, I had removed all the rubbery bits - I just wasn't sure what I was separating from what. I also found a YouTube video, which was even more helpful; but I think I'll pay someone to do it, because it looks fiddly and my fingers are very arthritic.

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‎10-09-2020 09:19 PM

HP Recommended

You're very welcome.

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