Optane H10 module (1T + 32G) - Suspect the optane portion of module died - Need to verify or replace

[Synephrine]

Hello,

I recently had a crash and message that OS system was not detected.  I went through all the troubleshooting options to address the 3F0 message, but in the end, I was not able to recover the system using the cloud utility from USB.  I decided to do a clean Windows10 install and be careful to ensure all requirements were in place during this process: Legacy boot disabled in BIOS, UEFI boot for GPT partitions, secure boot enabled, and ensure RST driver was selected/installed via 'load driver' during fresh Windows install.  RST driver installed is (17.5.2), latest for this HP notebook model.

I have reached out to Intel for their guidance, and they believe that this is likely an optane recognition issue at the BIOS level.  With the HP BIOS settings being very limited though, I don't think I have any options there.  If someone from HP can advise any other things to help recognition of the optane drive in BIOS, it would be appreciated.  Here is the Intel support thread for further details:

Optane H10 1T + 32G module recognized as a non-raid drive - Intel Community

Also, my concern is that the 1TB SSD partition is seen without issue in both BIOS RST settings + Windows device manager / Intel Optane Memory and Storage app.  However, the 32g optane is not seen at all.  I understand if it is not configured correctly, it may appear as a 2nd SSD drive, but I'm not seeing any SSD other than the 953TB drive.  Is this an indication the module is faulty, or is there possibly still hope that this is a configuration issue to recognize the optane 32gig section?

Thanks much for your support!

[Synephrine]

Still looking for any suggestions to get my notebook back in a working state.  Is there any other form of support if my 1 year warranty expired in January?  This doesn't seem to be working.

[praveenbv]

Hi @Synephrine,

Welcome to the HP Support Community.  

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

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