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‎12-30-2022 10:22 PM - edited ‎12-30-2022 10:23 PM

HP Recommended
Product: HP ENVY Laptop - 17m-cg0013dx

Intel OPTANE 32gb NOT showing up and when I run app I get below

also It worked fine  a while back Just noticed maybe started after reloading windows 11 ? 

 

Optane Memory

There are no valid disk pairs in your system

There are too many volumes in your system

Optane worked when the computer was new.

 

Any help THank you

Category:
1 person had the same question
1 REPLY 1

‎12-30-2022 10:35 PM

HP Recommended
@thehand2020 wrote:

Optane Memory

There are no valid disk pairs in your system

There are too many volumes in your system

@thehand2020 

 

The specs of your machine is

 

              https://support.hp.com/nz-en/document/c06612071

 

It has PHYSICAL  512 GB Intel® SSD which contains 32GB for Optane and 512GB for storage somehow when you re-install Windows 11 the relationship was broken.

 

Please use the following Guide to fix the broken relationship

 

                 https://community.intel.com/t5/Intel-Optane-Memory/Recover-from-broken-Optane-pair/td-p/646419

 

Regards.

BH
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