• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎07-28-2020 01:37 PM - edited ‎07-29-2020 01:00 PM

HP Recommended
Product: ENVY 6-1254er
Operating System: Microsoft Windows 10 (64-bit)

The owner has deleted the sections. As I understand it here is RAID0. there is a 500GB hard drive and 32GB SSD used as a cache. I installed Windows 10 on my hard drive. Installed Intel Rapid Storage Technology Driver and Intel (R) SmartConnectTechnology 5.0. I can't install OptaneMemory software. An error that the board does not support the 200 series chip.
What needs to be installed to get OptaneMemory to work?

3 REPLIES 3

‎07-28-2020 01:56 PM

HP Recommended
@Mayrut wrote:

.... What needs to be installed to get OptaneMemory to work?

@Mayrut 

 

I can't find Official specs of your machine, only

 

        https://www.svyaznoy.ru/catalog/notebook/1738/1634740/specs

 

It does not meet requirements to use OptaneMemory software. To be able to use OptaneMemory software, your machine must have Optane hardware and your machine is old, you can't install Optane hardware on it.

 

Regards.

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎07-29-2020 09:15 AM

HP Recommended

Why then does it have a 32GB SSD? And which SSD is right here? bought one 120GB SSD, installed w7, w8.1, w10 on it. After the first reboot, when installing the system, it displays a recovery window. And if you put it on the complete 32GB, then everything works

Was this reply helpful? Yes No

‎07-29-2020 09:20 AM

HP Recommended

made a mistake with the model. 6-1254er

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->