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‎07-09-2020 12:09 PM

HP Recommended
Product: HP Laptop - 15t (7df84av-1)
Operating System: Microsoft Windows 10 (64-bit)

I placed an order and paid on July 2nd.   Ever since then, any time I try to use the Order Status page I keep getting a message that says "We could not find your order based on the information provided. Please check and try again."   I was both billed and received the email giving me the order number.    I would like to know what's going on and if there are any problems with my order.

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-12-2020 04:52 AM

HP Recommended

Hi @dash5611

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

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1 REPLY 1

‎07-12-2020 04:52 AM

HP Recommended

Hi @dash5611

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No
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