Order cancelled automatically , even after i paid money

[Jay542]

Anyone pls help , i have made my payment for power adapter on the website , but in order tracking status it shows order is cancelled , due to payment not recieved , whats the problem , but i paid money and i recieved a mail saying transaction successful but there is also a mail saying order cancelled due to not done payment , what should i do.  i tried contacting hp support but no response from the other side , no call , not even message after i tried contacting on whatsapp, i chwcked both mail have same purchase id , transaction id , what to do , pls tell me

[Sneha_01]

Hi @Jay542 ,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see you need help with the order status. This will be handled by our sales team. They will be able to help you.

I request you talk to HP Phone Support and they will help you to sort it out.

1. Click on this link -  https://www.hp.com/sg-en/shop/

On the right corner of the page you can find the details for a sales executive, Please call on the number they will help you:)

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support