Order help

[McCheezy99]

I ordered a laptop and controller on June 22nd and so far I received the controller but my laptop hasn't shipped yet and looking at the update it says it's in queue.  I then tried to get order help but when I type in my order number it says an error has occurred looking up my account.

[Hawks_Eye]

Hi @McCheezy99 

Welcome to the HP Support Community! We're here to help you get back up and running.

That’s got to be frustrating—especially when you’ve already received part of your order and the rest seems stuck in limbo. Let’s try to get some clarity and momentum going.

Here’s what you can do:

🛠️ Steps to Troubleshoot HP Order Status Issues

1. Double-Check Your Account Info

• Make sure you're signed in with the same email address used to place the order.
• If you used guest checkout, try using the order number and email combo on the HP Order Status page.

2. Clear Browser Cache or Try a Different Browser

• Sometimes the error is just a browser hiccup.
• Try accessing the order page using Incognito mode or a different browser.

3. Use HP’s Track My Order Tool

• You can go directly to the Track My Order page and enter your order number and email.
• If it still throws an error, it may be a temporary system issue.

4. Contact HP Support

• If the online tools aren’t working, reach out via HP’s Contact Support page.
• You can try phone support—they’ll be able to look up your order manually and escalate if needed.

You’ve waited long enough—let’s get that laptop moving! 💪💻

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye