Order stuck in being processed

[TheArtistt]

Ordered a new charger for my laptop several weeks ago and the order status says it still has not been shipped. I have not been charged for it either despite the order being in the system. I check my order status frequently but it never changes from being processed. It said the charger was in stock when I was ordering. So what could be the problem?

Found a post from another buyer here just like this and their problem was marked as solved. However, the post provided no information of what seemed to be the problem or what to do. Seems only posting this here might help.

Can someone help me, please? Or at least say if it is possible to cancel my order at this point?

[Echo_Lake]

@TheArtistt

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/ 
If purchase is from HP store then you can reach out to our HP shopping team

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[TheArtistt]

Hi, thank you for the answer!

The support team helped me with the issue. I contacted them through the e-mail provided in my order receipt. I did not notice it at first, my bad.

However, it was impossible for me to find help through the link of hp contacts provided here. I couldn't find any relevant e-mail to contact about my spare parts order. Thought it's worth mentioning.

[Echo_Lake]

@TheArtistt

Thank you for posing back.

Don't worry as I'll be glad to help, in order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.