Other devices/unknown device shown in device manager- no driver to install

[kelly_871]

My original problem was that my integrated webcam cannot be detected. It didn't even show up in device manager.   I believe it has to do with updating Windows 10.  After much research I have updated Chipsets from HP for my model number.  Once I did that and restarted I went to device manager where an unknown device is detected.  I believe this is for my webcam.  It gives me code 28.  No drivers installed.  No drivers could be found when I clicked update drivers.  When I click on details device instance path the value is Root\RDCAMERA\0000.  I need updated drivers that will work with this camera.  Can somebody help me find them?  There aren't any listed on the HP website for my computer.  THank you in advance.

[Echo_Lake]

@kelly_871

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Have you made any hardware/software changes?
• Did you make any changes to the settings of your PC prior to the issue?
• When was the last time it worked fine?

While you respond to that, let's try these steps: 

Firstly, Look for the Kill Switch:

Next step: Try a hard reset:

When Windows doesn’t see devices like cameras, sometimes it just needs to be forced to look again.  Try a power reset. If the issue persists, follow the next steps from here: https://support.hp.com/in-en/document/c03430151

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[kelly_871]

Thank you for your suggestions.  I just responded on the thread to someone else that was trying to help.  My motherboard is fried.  😪

[Echo_Lake]

@kelly_871

Thank you for posting back. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.