Over heating laptop

[Lon007]

Need help cooling down my new laptop = HP Spectre  x360 15.6" the temperature has been maintaining 180-185 F while operating this new laptop. I do video editing and some complex spreadsheet calculations for work. My 8 year old HP Laptop with i7 Intel chip with 16/Gb Ram 17.1" - I forget the model could handle the same Blu-ray burning and video editing without the high level of heat that comes out of this machine.

I know there is an HP Coolsense app that should be utilized, which was running at the time. The GPU had a fan failure which according to the Geek Squad at Best Buy, caused the high temperature readings. I did not even have this for a month! Best Buy reluctantly gave me a refund towards another same laptop. I would be fine with that but a little gun shy after spending $2K on it! I want to get a laptop cooler, but do not know which one would be my best solution - any thoughts?

Thanks the new laptop will be delivered tomorrow.

[TEJ1602]

@Lon007, Welcome to HP Support Community!

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