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‎04-20-2019 05:16 PM

HP Recommended
Product: HP Envy x360
Operating System: Microsoft Windows 10 (64-bit)

My HP Envy arrived less than a week ago and I've noticed that the charger tends to overheat. Just now charged it from around 15% to 97% and tried to grab the charger. 10 minutes later my finger pads still hurt because the charger was so hot and it is still oddly warm. Is this normal? It gets about this hot every time it charges. Even the cords get hot.

1 person had the same question
1 REPLY 1

‎04-21-2019 07:31 PM

HP Recommended

@Euterpe7

 

Welcome to HP support community.

 

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

 

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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