Overheating Spectre Laptop!

[Meints]

My 2 year old HP Spectre x360 Convertible 15t-eb000 has overheated while plugged in two times within the past few months.  Today, was so hot it put itself in timeout. Would not turn on until it cooled down. 

Should I buy a new battery?

I will start leaving it unplugged to prevent a fire and only charge under supervision, but is there anything else I can do?

[sandytechy20]

@Meints

Welcome to the HP support community.

I understand that you are getting over heating issues on your notebook, I am glad to assist you.

I have a few steps to resolve this issue:  

Symptoms of heat issues and causes of excessive heat  

The following list describes some of the issues caused by overheating in the notebook:  

1. Games stop responding during play.  
2. Windows stops responding during use.  
3. Fans inside the notebook become louder because they are spinning faster as the laptop gets hot, to remove the heat.  
4. When starting the laptop, it sometimes stops at a black screen and does not open into Windows. Windows usually stop responding when it does open.  

The following list describes some causes of excessive heat:  

• Dust inside the laptop.  
• A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.  
• Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.  
• High ambient room temperature.  

Step 1: Removing dust and lint by cleaning vents  

Step 2: Ensuring proper space for ventilation  

Step 3: Updating the BIOS  

Step 4: Using HP CoolSense technology  

Step 5: Placing the notebook in a cooler room  

Step 6: Testing for hardware failure  

If the hardware has failed, capture the failure ID and revert for further assistance.  

 
If the Fan is Noisy and Spins Constantly, PC is Warmer than Normal: Click here for more details. 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.

[Meints]

Hi Sandy,

The laptop was turned off and shut for the night but plugged in to the electrical outlet. When I came in to work the following morning the laptop was too hot to touch! I unplugged it immediately and let it cool. After about 10 minutes I turned it on and a message came on the screen about thermal/temperature to high…

If finally came back on and now I don’t leave it plugged in unless I’m there and it’s low battery. 

Do you think a new battery will help. Have not had this over heating until recently. Both times the laptop was not turned on just plugged in and charging. 

Rene`

[sandytechy20]

@Meints

This might require one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

Cheers.