Overheating and Automatic Shutdown Problem on HP Pavilion 15

[jackiedr1]

Hello, dear community! I've encountered a problem with my HP Pavilion 15 laptop. Lately, it has started to overheat significantly and shuts down spontaneously, especially when I'm doing video editing or playing games. I noticed that the air vents and fan are clean, and the laptop is placed on a flat surface for better cooling. Can anyone suggest what might be the cause of this behavior? Are there any cooling system settings that I can check or adjust? Or could it be indicative of the need to replace some components? I would be grateful for any advice and recommendations!

[Raj_05]

Hi @jackiedr1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're taking good care of your laptop, so let's try to troubleshoot this overheating issue. Here are some steps you can take.

Dust Buildup:

• Even if the vents look clean, dust could still be inside. Try using compressed air to blow out any dust that might be trapped inside the laptop's cooling system. Sometimes dust can accumulate on the internal components despite the external vents looking clean.

Check Fan Operation:

• Make sure the fan is actually spinning when the laptop is under load. You can use software to monitor fan speeds (like HWMonitor or SpeedFan on Windows) or command line tools like sensors on Linux. If the fan isn't spinning or seems to be spinning slowly, it might need to be replaced.

Update Drivers and BIOS:

• Make sure all your drivers are up to date, especially the graphics card driver. Sometimes outdated drivers can cause the system to work harder than necessary, leading to overheating. Also, updating your BIOS can sometimes include improvements to the laptop's cooling system.

Power Settings:

• Check your power settings in Windows. Sometimes the default settings prioritize performance over cooling. You can adjust these settings to favor cooling. Go to Control Panel > Power Options, then choose a plan and click "Change plan settings" > "Change advanced power settings." Look for options related to cooling or processor power management.

Elevate the Laptop:

• Consider using a laptop cooling pad with built-in fans. Elevating the laptop can also help with airflow. This is especially useful when doing intensive tasks like video editing or gaming.

Monitor Temperatures:

• Install a temperature monitoring tool like HWMonitor, Core Temp, or Open Hardware Monitor. These tools can show you the temperature of your CPU and GPU. If they are consistently reaching high temperatures (above 85-90 degrees Celsius), it's a sign of a cooling problem.

Check Task Manager:

• When the laptop is overheating, open Task Manager (Ctrl + Shift + Esc) and check if there are any processes using an unusually high amount of CPU or GPU. This could indicate a rogue application causing the overheating.

These steps should help you narrow down the cause of the overheating issue.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support