Overheating issues

[NonBlubber]

The laptop and charger get very hot when in use for normal day to day use i.e. word, excel, email, web browsing. The fan gets very noisy and blows hot air out on the sides.  I sometimes have to step away and wait for it to cool down. I'm rather concerned that this happens when there's no gaming or videos happening. it's less than 2 months old.

My other laptops which are older and cost a fraction of this do not get hot or have such a noisy fan. What can I do about this please?

[sandytechy20]

@NonBlubber

Welcome to HP support community.

Removing dust and lint by cleaning vents

 Lint and dust accumulation prevents air from flowing around the cooling fan blades and causes the fan to work harder and the laptop to get hot. If there is dust in the vents, you should clean the laptop by blowing out the dust from around the fan and heat shield. This prevents dust from accumulating.

Update the BIOS

HP regularly provides updates for the BIOS and other components. Check for BIOS updates and install them using instructions in the HP support document Updating the BIOS.

Test for hardware failure

If overheating issues persist after cleaning the vents and moving the computer to a cooler room, a hardware component might be damaged. Test the computer to see if any hardware:- Click here

Refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[NonBlubber]

Thanks but I wouldn't expect a brand new laptop to have that much lint and dust unless it was added at the source. Now that's a very worrying thought. it's been overheating from the first week I got it.

I have done that and it hasn't made any difference. I have updated the BIOS and run diagnostics.  no joy. The laptop charger also overheats which is worrying.

[Hyp3rDeath1011]

If there is a warranty, use it right away. Sounds like a hardware issue. Also do a factory reset on the HDD or SSD, as there could be software making the CPU constantly be used.

[Hyp3rDeath1011]

Also check the Task Manager to see if there is a high CPU utilization. I have a 2011 Toshiba Satellite with a dual-core processor with hyperthreading. After a hard reset, it was running with less heat than before. When I have no applications running and I leave the laptop alone, the CPU utilization will drop down to less than 5%. And it stays at a temperature of 30-45°C. When I play a game, and do a security scan with Windows Defender, it reaches a maximum temperature of 70°C. For my old laptop, that is a safe temperature.

[Hyp3rDeath1011]

Check to see if there is a high CPU utilization by "Antimalware Service Executable". Monitor the Task Manager for a few minutes, as the process will sometimes drop to a very low CPU usage. If it is constantly at a high CPU usage, and if you know that Windows Defender isn't doing any scans, you will need to adjust its schedule. Here's a link to a topic I created because I have the issue with Windows Defender: https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Windows-Defender-Is-Going-Rogue...

[Hyp3rDeath1011]

However, if that wasn't the case, then I recommend deleting all anti-virus programs from your computer, except for Windows Defender, of course. My Toshiba laptop had Norton on it, and since the subscription for Norton had expired, it was completely useless. My laptop was running slowly and had a severe heating issue, which caused the cooling fan run loudly, and caused it to reach up to 80°C, which was not a safe temperature. Literally the moment I deleted Norton, my laptop's cooling fan became silent, and the temperature dropped to 75°, which was still not safe, but better.

[Hyp3rDeath1011]

However, if that didn't work either, I would recommend doing a factory reset, which will delete all personal files, unfortunately. You can back up your personal files onto OneDrive and Dropbox. Use a Microsoft account for it, as it will automatically send emails to your Outlook inbox (You can add any of your email accounts to Outlook, so this will make accessing your email accounts even easier! 🙂 ). I think that both OneDrive and Dropbox will give you free storage. I got 100GB from OneDrive for free because I got a new mobile device, and I recently got 25GB from Dropbox for free. These will ensure that your irreplaceable files, like, for example, family photos or important documents for your job, will be safe. You will have to pay for more storage for both, but it is worth it!

[Hyp3rDeath1011]

Doing the factory reset will delete everything, but if you had Windows 10 before you reset the laptop (which the data stored on the storage drive is wiped), the laptop will automatically redownload Windows 10. You will have to set up everything, which is probably similar to how you set it up after you got it. If you don't know how to do it, the process is very simple and quick. After doing a factory reset on my Toshiba laptop, it was much faster, and after I did a Windows memory diagnostics test with extended tests with default cache and 15 test passes (which took literally DAYS), after I shut down the laptop to give it a break (gave it a couple hours), it was even faster! When I turned on my laptop (I used a PIN that I remember very well), it booted to the login screen and logged into my user account, all within 5-10 seconds! And the crazy thing is that the laptop still had its HDD that came with it when I got it (not Optane). Normal HDDs have a maximum speed that is many times less than the speeds of SSDs! Unfortunately, I had to do another reset because I changed the wrong BIOS settings...

[Hyp3rDeath1011]

I apologize for the excessive amount of replies and information, but I do hope that the information will help you have your computer back in proper working order!

Your Welcome