Overheating when charging - New Envy x360

[mrkat]

I received my new x360 this morning (Ryzen 7, 16gb) - I drained the battery to zero and then left it to charge with the USB type C. Came back 20mins later and the laptop is boiling! It's not a dust/blockage issue as it's brand new. Can anyone tell me why this is happening and how to fix it? Thanks

[KrazyToad]

@mrkat

Welcome to HP Support Community

I would like to help

Since this is a brand new Notebook and overheating alot, I suggest you contact HP Support in your region for replacement 

You could also contact the Store or retailer you purchased it from for replacement

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

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