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‎01-31-2021 04:09 PM

HP Recommended
Product: Hp stream 14
Operating System: Microsoft Windows 10 (64-bit)

I have a HP Stream 14 and the problem is it is over heating. I sent it back to Hp since it is still under warranty and they sent it back saying it was water damage and they sent me an image of it and it was the thermal paste. So now they want me to pay $300 to get my laptop repaired and I’m not even the one who did anything to it. My question is does the heat sink ever go bad on these laptops?

2 REPLIES 2

‎01-31-2021 05:54 PM

HP Recommended

@deweydi2 

The thermal paste is there to transfer heat between the CPU and the heat sink.   If the thermal past is compromised by being exposed to water, that will prevent the heat sink from doing its job.

 

If the paste shows an indication of being exposed to water, then they will claim water damage -- and there is nothing we can do from here about that.



I am a volunteer and I do not work for, nor represent, HP
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‎01-31-2021 07:58 PM

HP Recommended

What I am saying is my system was not wet nor was the thermal paste. I took it to a local technician and they didn’t find any signs of water damage or water at all. 

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