Overheating

[theshahidshaik]

I have bought HP OMEN 15-dc1088nr 6 months ago, and I am facing serious overheating all way @97c in my CPU,

I have updated all the drivers/BIOS/Windows updates and also ran the HP diagnostic tool for checking any hardware issues.

There were no issues but I am still facing heating issues. 

This leads to shuttering and frame drops in my games.

And I see no such difference in switching between (comfort/default/performance) mode in HP OMEN COMMAND CENTER

My specs:

I7-9750h

RTX 2060

16gb GDDR4 RAM

Windows 10 64bit (ver.2004)@CPU temp

[Echo_Lake]

@theshahidshaik

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue: 

use the following steps:

• Shut down the computer, and then inspect and clean the exterior vents to remove dust buildup by blowing air through the vent openings. Dust can accumulate inside the vent openings and around internal cooling components, preventing the removal of heat.

For more information on reducing heat inside your computer, see Reducing Heat Inside the PC.

• After you remove the dust, turn on the computer. If the error message persists, continue with these steps.
• Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again, even if only for a short time to access and save any important files before service.

For more information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues.

• In some cases, updating the BIOS might help prevent this error from occurring. For more information on how to update the BIOS, see Updating the BIOS.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[theshahidshaik]

Nope, no change in temps.☹️

[Echo_Lake]

@theshahidshaik

Thank you for posting back. 

As we have limited support boundaries in the support community as of now.

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/​​​​​​​

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Thomas19771]

I agree with what @ECHO_LAKE has said. You will probably get better info from contacting HP directly. I do know from experience and several HP desktop issues in my past HP does a pretty decent job at finding what the issues are.