Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎06-28-2016 08:28 PM - last edited on ‎06-28-2016 08:41 PM by Retired

HP Recommended
Product: Pavillion dv6 notebook PC
Operating System: Microsoft Windows 10 (64-bit)

HP PC Hardware Diagnostics UEFI - System Extensive Test

Failure ID: 6FH3UT-5AF85H-XD002K-60W103
Product ID: LG266PA#ABG

The Hard drive gave the failure error - it is type ATA, model ST9500325AS Serial No [personal information removed] 

WHAT needs to happen?

 

Also Battery check: Primary - Calibration required (21) - how do I calibrate?

 

And I don't understand why they provide HP PC Hardware Diagnostics UEFI - if their info page for it does not exist.

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-28-2016 08:38 PM

HP Recommended

The hard drive has failed and will need to be replaced. If you are still in warranty HP will send a replacement. If not a retail laptop SATA hard drive can be used. Just be sure to get one of at least equal capacity as the original in order to use Recovery Media to install Windows/drivers/software on the new hdd. It can be larger, but not smaller capacity.For instance if you have a 500GB hdd you could use a 750GB hdd but not a 320GB hdd.

 

Battery calibration:

http://support.hp.com/us-en/product/HP-Pavilion-dv6-3200-Entertainment-Notebook-PC-series/4308480/mo...

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎06-28-2016 08:38 PM

HP Recommended

The hard drive has failed and will need to be replaced. If you are still in warranty HP will send a replacement. If not a retail laptop SATA hard drive can be used. Just be sure to get one of at least equal capacity as the original in order to use Recovery Media to install Windows/drivers/software on the new hdd. It can be larger, but not smaller capacity.For instance if you have a 500GB hdd you could use a 750GB hdd but not a 320GB hdd.

 

Battery calibration:

http://support.hp.com/us-en/product/HP-Pavilion-dv6-3200-Entertainment-Notebook-PC-series/4308480/mo...

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.