PARTSURFER NOT WORKING

[Steff2]

Hi,

we have at the moment a lot of Laptops which can be not found on Partsurfer.

Why? Its hard to order Spareparts without a lot of Information from HP Partsurfer

Examples: X360  -  Product HP : 5DT80EC

Any hints? 

... 

Regards

[Paul_Tikkanen · Accepted solution]

Hi:

The only thing I can think of is the PC is too new, and the details haven't been entered in the site yet because of this notice...

* PRELIMINARY UNENHANCED DATA *

So it is working just fine as it gave the basic info for the product number you posted.

360 1030 G3.

If you need a part for it you can also check chapter 3 of the service manual for your HP EliteBook x360 1030 G3 Notebook PC.

That will have the list of orderable parts with their HP part numbers.

http://h10032.www1.hp.com/ctg/Manual/c06074672

[Steff2]

Hi Paul,

thanks a lot that is very helpful for us! As long the other isnt working we are using this. 

But i as well reported it now to Parsurfer as an issue. Because this model is out since January to us

Best Regards

Stefanie 

[Paul_Tikkanen]

You're very welcome, Stefanie.

Since this is a peer to peer forum, hopefully you have contacted HP directly and reported the problem.

Otherwise, you can contact the HP executive team at the link below and report that the Partsurfer system is not working for some models.

https://ssl.www8.hp.com/us/en/contact-hp/connect-with-hp.html

It is definitely working for most models, as I just randomly selected a recent HP business notebook, and here is a complete parts breakdown...

http://partsurfer.hp.com/Search.aspx?type=PROD&SearchText=7GZ71EC

Have a great weekend,

Paul