PC battery drain

[Laura968]

Hi,

I started using the notebook about a month ago and I immediately noticed that the battery runs out very quickly (less than three hours of use). I proceeded to update all divers through HP Support Assistant App (including the latest BIOS driver). I also ran the battery diagnostic test with no malfunction detected.

I set the default configuration (balanced) the energy saving function on windows 11.

In practice it seems to me that I have already followed all the indications published on the support site when problems like this occur.

Thanks for the support.

[Rainbow23]

Hi @Laura968,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that you are facing battery issues with your HP ENVY X360 15.6 Inch 2-In-1 Laptop PC 15-Ey0000 (54J84AV).

I suggest that you follow the steps listed below to update the drivers from device manager:

1) In the Windows search box on the desktop, type “Device Manager” and then click on it.
2) Expand “Batteries”. 
3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 
4) Click on “Uninstall”. 
5) At the prompt put a check in the box to remove the current driver 
6) Restart the computer. 
7) When the computer comes back up it should automatically find the driver. 
😎 Go to Device Manager. 
9) Expand Batteries. 
10) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there and click on update drivers.
11) Click "Search automatically for updated driver software" 
Do the same thing with Microsoft ACPI-Compliant Embedded Controller. 

You may also check this document for Testing and Calibrating the Battery (Windows).

I hope this helps.

Take care and have a nice day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Laura968]

I have done the recommended procedure, I will wait a few days to see if the battery life performance improves.
Thank you.

[Rainbow23]

Alright @Laura968,

Keep us posted.

Take care and have a nice day.

[Laura968]

Unfortunately, the PC keeps draining very quickly.

After a full charge, the battery is completely discharged in about 3 hours of "office" use, instead of the 11 hours provided by the technical datasheet.

[Rainbow23]

Hi @Laura968,

Welcome to the HP Support Community. 

This issue might require one on one interaction over the phone to fix it.

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead!