PC doesn't detect external devices

[Grimjor44]

My laptop senses USB devices when new but after a couple of days it automatically doesn't detect it anymore and yes I have confirmed that the USB device works on other systems but it doesn't work on mine. Devices like my wireless mouse and my USB gamepad have all stopped being detected

I hv a HP 14-cd2042nia notebook and am running on Windows 11 OS 

I have tried some solution online like checking device manager, twitching the power to USB port, disabling and uninstalling device, updating devices to the latest, windows update to the latest etc. and now currently it doesn't detect the USB device at all and my USB device is working

And also, the USB port is working, I got the laptop recently and it still detects other devices

[Dilip_18]

Hi@Grimjor44,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing USB issues with the HP Laptop .

I have a few recommendations 

• Update your Notebook computer to the latest BIOS from HP.COM.
• Try with a different USB ports on the PC
• Make sure the Windows and HP support assistant updates are up to date.  

Change Root Hub settings

• Push the Windows + R keys
• Type devmgmt.msc in the box to prompt the device manager to open
• Go down the list and find Universal Serial Bus Controller, then click to expand
• Find the USB Root Hub and right-click it
• Select Properties to open a new window
• In this new window, choose the Power Management tab
• Uncheck Allow the computer to turn off this device to save power
• Click OK to save your changes, and repeat this for all Root Hubs

You may need to restart your computer for this to take effect.

Disable Fast Startup

• Type Control Panel into the Startup Menu search field, or ask Cortana to open it for you
• Access the Hardware and Sound category
• Select Power Options
• Find Choose what the power button does on the left-hand side
• Click Change settings that are currently unavailable
• There will be a box next to Turn on fast startup. Make sure that is unchecked
• Click Save to keep your changes and close out the window

Try your USB device again.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[Grimjor44]

Thanks but I had already carried my system to an authorized hp service center where they said the problem is the windows 11, it isn't working well with my system, maybe later updates might work but I was adviced to rollback to Windows 10.

Honestly windows 11 is messed up.

[Dilip_18]

Hi@Grimjor44,

Thank you for responding, I appreciate your time and effort.

I apologize for the Inconvenience. Microsoft will be releasing a Windows 11 update in future or you can rollback to Windows 10. 

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

[Grimjor44]

Well am sorry but it turns out the windows 11 is not the problem and will be sending my system back to the service center, thanks for your reply and your time

[Dilip_18]

Hi@Grimjor44,

Thank you for responding, I appreciate your time and effort.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

[Grimjor44]

I just want to add that after running a test from the Bios I got the following failure ID

FAILURE ID : QAL382-B0DB2G-MFGH5G-8D5P03

[Dilip_18]

Hi@Grimjor44,

Thank you for responding, I appreciate your time and effort.

As as the test has failed with Failure ID so it could be a hardware issue on the PC. We have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Click on this link - https://support.hp.com/us-en/contact-hp  

For any hardware issue or repair please click on the link Phone Assist Worldwide

Please feel free to contact us here anytime you need any further assistance.

Have a great day!