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Message 1 of 2
57
Flag Post

PC laptop screen shutting improperly.

HP Recommended
HP Envy x360 m6 Convertible PC
Microsoft Windows 10 (64-bit)

When I close my PC, it will not shut correctly, or sometimes won't shut at all. It will skew to one side when it does close, because the metal attachments that allow the screen to rotate are malfunctioning. I'm not sure what caused this, or if there is possibly a simple easy fix or if this is common for PCs after a few years. Either way, it functions fine, and I'm able to just leave it open on a desk, but eventually I'll have to transport it. Any help is greatly appreciated.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@L_J_H

 

I reviewed your post and I understand that the hinge is not working correctly.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you contact support and they will assist you with the available service options for your computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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