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‎11-15-2018 06:22 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have installed windows 10 home in my Hp 14q -CS0009tu laptop . And all driver start working . 

 

Now I am facing a problem , after pressing power button Laptop not get switch on ,it’s stuck on a gray screen , if I again power on and off then it’s boot . And after boot touch pad not working I need to do restart the system .

 

so after 3 times power on off my system start working. Need help

1 REPLY 1

‎11-16-2018 06:09 PM

HP Recommended

@Santu90,

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

 

Click on this link: https://support.hp.com/ph-en/document/c01684768 and perform a power reset.

 

Once the computer is back on Use HP Support assistant and updates the drivers.

 

Click on this link: https://support.hp.com/in-en/document/c03467905 for  Using HP Support Assistant

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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