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‎12-20-2020 08:32 AM

HP Recommended
Product: HP Pavilion x360 Convertible
Operating System: Microsoft Windows 10 (64-bit)

Hi. I 've installed new windows 10 64bit in my new ssd drive.. but there are still missing driver PCI Device and Unknown Device. Anyone would help me to find the driver please. One more problem.. when i plug in the wired headphone with mic to the jack it is not working.. is it related to the missing driver? and why i can't do the 2 finger scroll? hope u can give some advice..

1 REPLY 1

‎12-20-2020 09:26 AM

HP Recommended

Hi:

 

Please post the product number of your notebook.

 

Use this guide to find that information...please do not post the serial number.

 

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

 

Also post the hardware ID's for the PCI and Unknown devices so I can figure out what drivers they need.

 

Use this guide for how to find the hardware ID for a device...

 

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

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