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‎09-17-2022 12:03 AM - last edited on ‎09-17-2022 07:27 AM by

HP Recommended
Product: HP Spectre x360 - 13-ae012dx
Operating System: Microsoft Windows 11

Hello everyone. 

 

A few months ago, I dealt with a malware on my computer. Ever since the problem was resolved by the technician, I have been unable to connect my second monitor, but most importantly, the PCI is unavailable. I think this might be related. Any chance you could assist me in solving the issue with the PCI? I am using Windows 11 home edition.

 

Thank you. 

Category:
1 REPLY 1

‎09-17-2022 06:22 AM

HP Recommended

I believe the following is your system

https://support.hp.com/us-en/product/hp-spectre-13-ae000-x360-convertible-pc/16779579/model/18164676...

 

What do you mean by "the PCI is unavailable" ?

Looking here the only reference to PCI is the disk drive

 

Removing malware usually means that a compromised software module .was removed.  The technician should have replaced the module with the correct one.  

 

Please run SFC /SCANNOW from the administrator command prompt to ensure that all your windows modules are in place and accounted for

 

BeemerBiker_0-1663417318705.png

 

 

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