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‎12-12-2018 03:21 PM

HP Recommended
Product: Pavilion Gaming CX0183TX
Operating System: Microsoft Windows 10 (64-bit)

i just upgrade put in intel 760p nvme into my machine, & i'm trying to install intel optane memory but it show unsupported chipset & i check from intel webpage it said support, i wondering what is the problem... my machine chipset is intel hm370

4 REPLIES 4

‎12-12-2018 03:37 PM

HP Recommended

Welcome to the HP Support Community @GrumpyAndrew

 

Have you installed???

 

Intel Rapid Storage Technology Driver - Coffee Lake (Windows 10 v1809)

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-gaming-15-cx0000-laptop-pc/20...

 

REO

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‎12-12-2018 03:53 PM

HP Recommended

yup, i've installed it'couldn't work... i try to uninstall & reinstalled it... still the same problem.... the unsupported massage said intel optane memory require intel 200 series chipset (or leter) to enable

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‎12-12-2018 04:16 PM

HP Recommended

@GrumpyAndrew

 

https://www.intel.com/content/www/us/en/support/articles/000023994/memory-and-storage/intel-optane-m...

 

What are the base requirements to run Intel Optane memory?

  • 7th Generation (or newer) Intel® Core™ Processor.
  • Intel® 200 Series Chipset (or newer).
  • Intel Optane memory ready UEFI BIOS. Legacy BIOS mode isn't supported.
    • Intel® BIOS SATA controller mode set to "Intel® RST...."
    • Remapping enabled on the PCIe slot connecting the Intel® Optane™ memory module. (See the motherboard vendors user manual for more information.)
  • Windows® 10 x64.
  • Intel Rapid Storage Technology 15.5 or newer driver.
    • Note: Some features/capabilities are only supported on later drivers, so it's recommended to always use the latest supported on your platform.
  • Drive to be accelerated.1:
    • SATA-based primary/system boot drive or secondary/data drive.2 
    • GPT Partition table is required for SATA disk to be accelerated. (Drives setup with MBR partition tables aren't supported for acceleration.)
    • 5MB available at the end of disk.

1 Intel Optane memory can only accelerate SATA-based drives (SSD, SSHD, HDD). You can use it with 2.5", 3.5", or M.2 form factor drives as long as they're connected with chipset lanes. 2  SATA-based data/secondary drive acceleration is supported on select Processor/Chipsets and Intel® RST drivers.

 

Your chip set is much newer???

 

200 series was realesed first quarter of 2017:

 

HM370 was released second quarter of 2018:

 

https://ark.intel.com/products/135101/Mobile-Intel-HM370-Chipset

 

REO

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‎12-12-2018 04:32 PM

HP Recommended

here you can see... i not sure what is the real problemhere you can see... i not sure what is the real problem

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