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PCie SSD Offline

HP Recommended
HP Laptop 15-da0xxx
Microsoft Windows 10 (64-bit)

The hard drive on my HP Laptop 15-da0xxx was replaced under warranty.  I now have an error notification from Intel Rapid Storage Technology that the PCie SSD is offline.  When I attempt to clear metadata, I receive the following error message:  0xA0060024  An unknown error occurred while an operation was in progress.  The operation could not be completed.  How do I resolve this?

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@AlleyOopOK Welcome to HP Community!

 

I understand that the PCie SSD Offline.

 

Have you attempted to update the Intel storage devices and the BIOS?

 

While you respond to that, here's what you need to know:

Enter safe mode: https://hp.care/2nsERQM

  1. Restart your PC. When you get to the sign-in screen, hold the Shift key down while you select Power > Restart. 

  2. After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart. 

  3. After your PC restarts, you'll see a list of options > select 5 or F5 for Safe Mode with Networking. 

iastorUI error = Intel Matrix Storage Manager driver - See System/Motherboard Maker and the chipset maker.  

 

This driver could have been driven to a fault by other programs such as Symantec/Norton. 

 

Check the Intel Downloads in case you don't find the drivers on the official HP website: https://hp.care/2INLVBo

 

Intel Downloads 

https://hp.care/2ISM1Yw 

 

Intel Matrix Storage Manager - be sure to check for DATE and set for version of Windows and chipset 

https://hp.care/2INuXmN 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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