PROLIANT DL 380 G5 HP SMART ARRAY P400

[RICKITY]

Good morning , could you support to me in the following issue ?  customer has installed a HP PROLIANT SERVER DL 380 G5 for more than 9 years , it has a SMART ARRAY P400 installed also for more than 9 year working every day more than 78800 hours continue , suddenly the card has started to fail , and when we boot the machine the card is not seen when we see the display from server , we have done at least 10 times the procedure  and 9 times it is not showed , just one time it was showed , Smart Array P 400   controller failure  ( Not Found ) ( PCI DEVICE missing ) .

Thanks for your support 

[Paul_Tikkanen]

Hi:

You may also want to post your question on the HPE Community Support Forum -- Proliant Servers section...

https://community.hpe.com/t5/ProLiant-Servers-ML-DL-SL/bd-p/itrc-264#.WOJRzeQ2y9I

[GBL84 · Accepted solution]

Helloo @RICKITY,

There are many things to understand here.

 Is the controller not getting detected inside the OS or Outside the OS.(POST)

Please try updating to latest drivers and update firmware using the below link, if the issue persists even after updating the firmware, Issue is with the controller and needs to be replaced.

http://h20564.www2.hpe.com/hpsc/swd/public/readIndex?sp4ts.oid=1156881&swLangOid=8&swEnvOid=1005

Hope this helps, for any further queries reply to the post and feel free to join us again !!

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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee 

[RICKITY]

Hi GBL84 , thanks for your  response

 it happens when we boot the machine at the beginning when the Server start to identify  the hardware , there is another scsi card installed but it is identified at boot step  properly   , but not the SMART ARRAY CARD 

Regards

Ricardo

[RICKITY]

the firmware version of the  SMART ARRAY P400 card is 5.2 ,  OS Windows Server 2003 R2 Sp2 

Regards

Ricardo

[GBL84]

Hello @RICKITY,

The firmware that is on the unit is pretty old one.

Latest available Firmware is 

Type:	Firmware - Storage Controller
Version:	7.24 (B)(13 Dec 2012)

Download and install from the below link and see if that helps :

http://h20564.www2.hpe.com/hpsc/swd/public/detail?sp4ts.oid=1156881&swItemId=MTX_1a18b793015743c8b49...

Hope this helps, for any further queries reply to the post and feel free to join us again

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee

[RICKITY]

Hi GBL84 thanks for your response , I have read the information from link , but I have some additional questions:

according to the pre requisites : 

Updating the HP DL360G5 System ROM to revision P58 3/9/08 or higher is required in addition
to updating to this HP Smart Array firmware revision for the modified shutdown sequence to ensure
sufficient time for HDD head parking of internal HDDs.

Updating the HP MSA 60 and/or MSA 70 firmware version to 2.16 or higher is required to enable dual domain functionality

I got the information from the Server installed  now and the HP BIOS P56 08/03/2008 , Backup Version -08/03/2008 , Boot Block -01/09/2008 

according to this , would  we need to upgrade the HP Bios to System ROM to revision P58 3/9/08 or higher, and  HP MSA 60 and/or MSA 70 firmware version to 2.16? 

if so , how could we get them ? 

because the server can not boot properly  because the smart array P400 problem , how could we to install System ROM to revision P58 3/9/08 or higher , HP MSA 60 and/or MSA 70 firmware version to 2.16   and  the upgrade from smart array P400 ? 

Do you know  any procedure to install them from boot ? we would appreciate this information 

Thanks for your support

Best Regards

Ricardo

[GBL84]

Hello @RICKITY,

Download and install the ProLiant Support Pack for Microsoft Windows Server 2003 from the below link, Follow Installation Instructions.

http://h20565.www2.hpe.com/hpsc/swd/public/detail?sp4ts.oid=1121413&swItemId=MTX_c4a548846c6241a68d6...

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee 

[RICKITY]

Hi GBL84 ,  thanks for your response

That we would need just the executable to update the HP BIOS  as  I mentioned before , 2.16 MD and the SMART ARRAY P400 ( 7.24B)  that we have downloaded  the executable but it would need to  update the BIOS just if we use the 7.24B version 

this machine was installed some years ago and the guys used all the drivers delivered by HP , it was 2008 year , the Server has installed an application which it  should be  handled  carefully  and we would need just the additional to achieve that the SMART ARRAY P400 work properly .

from the components I could see CP011324 Smart Array SAS /SATA Controller driver , CP010920 HP Proliant PCI-express Power Management update for windows. Raid card is installed into PCI express slot .

I do not see  anything related to BIOS update , there are around 50  compenents

do you have the component related to HP BIOS only , I understand that if we change the BIOS we should update others components according to avoid any incompatibility , but this is the situation 

Thanks  for your support 

Best Regards

Ricardo

[GBL84]

Hello @RICKITY,

Please try this : http://h20564.www2.hpe.com/hpsc/swd/public/detail?sp4ts.oid=1121413&swItemId=MTX_9f733f71a7ae4e399b2...

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee