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‎05-13-2024 03:58 PM

HP Recommended
Product: HP Dragonfly 13.5 inch G4 Notebook PC IDS Base Model
Operating System: Microsoft Windows 11

Hi.

Can you tell me what is the Part number of RAM and RAM modules of HP Dragonfly G4 Product.

My device id is: 6q261av

my device has RAM problem and I must buy a correct RAM modules.

and Can you tell me how many Modules should I change to solve this problem?

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2 REPLIES 2

‎05-13-2024 04:28 PM

HP Recommended

If your PC's memory is not working, you need a new motherboard.

 

Virtually nothing can be removed or replaced in that model series, except the M.2 NVMe SSD.

 

Below is the link to the service manual:

 

Maintenance and Service Guide (hp.com)

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‎05-13-2024 04:32 PM

HP Recommended

@matin92 

 

6q261av is part for 32GB of RAM

 

           https://partsurfer.hp.com/partsurfer?searchtext=6q261av

 

which is N/A from HP Parts Store. From its manual

 

            https://kaas.hpcloud.hp.com/pdf-public/pdf_7837143_en-US-1.pdf

 

You have to buy the whole system board BECAUSE RAM is soldered to ịt as mentioned on page 1. Page 62 gives part number for each system board.

 

Regards.

BH
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