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‎11-14-2018 03:53 PM - last edited on ‎11-14-2018 04:23 PM by Retired

HP Recommended
Product: VQ469EA#ABD
Operating System: Microsoft Windows 7 (32-bit)

 i have Hp Probook 5310m [edit] and Product: VQ469EA#ABD but i forgot bios password can you help me ? thank you  very múch.

1 person had the same question
1 REPLY 1

‎11-14-2018 04:35 PM

HP Recommended

@cuong82

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC/BIOS battery.  It will not remove the password, but it will reset the clock - as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC will cause it to fail.

 

REO

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