Pathetic excuse for a warranty—denied based on bogus advice

[AnDurugkar]

I’m extremely disappointed with both the product quality and the warranty service. I purchased this laptop in November last year for office use, and within less than a year, I’ve already faced three different issues.

The latest problem—a bright white spot suddenly appearing on the screen—was wrongly dismissed as “customer-induced damage” without any proper validation. The advisory claimed I used a sharp object, which is completely baseless.

After repeated follow-ups, a support engineer finally visited and confirmed the issue is internal, not caused by external force. He conveyed this directly to the team. Yet, today I was informed the warranty won’t cover it.

This is not just negligence—it’s a failure of responsibility. The issue is clearly a manufacturing defect, and HP must be held accountable. A brand that shines on the outside should not hide behind false claims when it comes to real problems.

[Garp_senchau]

@AnDurugkar, Welcome to HP Support Community,

Thank you for posting your query.

 Thank you for bringing this to our attention. I understand how frustrating this situation can be. After reviewing the details, it seems that the issue you're experiencing is coincidental and not a manufacturing defect. Additionally, if your warranty has expired, any required service would be chargeable.

We truly value your feedback, and if you need assistance with exploring service options or have any further questions, please don’t hesitate to reach out to our call/chat support team. We're here to help and will do our best to assist you.

Take care and have a good day. 

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Regards,

[AnDurugkar]

Thank you for reply, support is denying it responsibility by pointing to wrong advisory and misleading, actually I am also having technical understanding and I can understand that the reason is internal because of internal fault, I also asked to prove me wrong and they HP sent their engineer and he also said that this is not done by customer it is not customer induced damage and still support has rejected pointing to same advisory, also the warranty is not expired !  how can I not be frustrated if the behaviour is this way?

[Garp_senchau]

Hey @AnDurugkar,

Thank you for your response

I completely understand your frustration, and I’m really sorry you’ve had to go through this. It’s absolutely reasonable to feel this way, especially when you’ve taken all the right steps and the issue still hasn’t been resolved fairly.

Don’t worry — I’m here to assist you. Kindly share the case ID with me via private message so I can look into this further and help get it sorted.

I hope this helps.

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,