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- Pavilion 15 USB-C Port not recognizing HP USB-C Dock

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08-20-2019 07:28 AM
Product name : HP Pavilion Laptop 15-cs0xxx
Product number : 3AJ13AV
My company bought me a new Pavilion laptop and accompanying dock (USB-C Dock G4) to connect to multiple displays. I have everything set up but when connecting to the dock, the laptop does nothing and no display shows on the monitors.
08-20-2019 03:36 PM
Your machine is an HP PAVILION - 15T-CS000 CTO, no normal specs for CTO machines. But it should have following ports
●AC Smart Pin adapter plug
●Audio-out (headphone)/audio-in (microphone) combo jack
●HDMI v1.4 supporting up to 1920×1080 @ 60Hz
●RJ-45 network
●USB 3.x ports (2)
●USB Type-C port
The book does not mention details about USB-C port BUT from the following compatible list
https://store.hp.com/UKStore/Merch/Product.aspx?id=3FF69AA&opt=ABU&sel=ACC
Your machine is NOT there. My short answer is they are NOT compatible.
Regards.
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