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‎08-20-2019 07:28 AM

HP Recommended
Product: HP Pavilion Laptop 15-cs0xxx
Operating System: Microsoft Windows 10 (64-bit)

Product name : HP Pavilion Laptop 15-cs0xxx

Product number : 3AJ13AV

 

My company bought me a new Pavilion laptop and accompanying dock (USB-C Dock G4) to connect to multiple displays. I have everything set up but when connecting to the dock, the laptop does nothing and no display shows on the monitors.

4 people had the same question
1 REPLY 1

‎08-20-2019 03:36 PM

HP Recommended

@grdavisjr 

 

Your machine is an  HP PAVILION - 15T-CS000 CTO, no normal specs for CTO machines. But it should have following ports

 

●AC Smart Pin adapter plug

●Audio-out (headphone)/audio-in (microphone) combo jack

●HDMI v1.4 supporting up to 1920×1080 @ 60Hz

●RJ-45 network

●USB 3.x ports (2)

●USB Type-C port

 

The book does not mention details about USB-C port BUT from the following compatible list

 

    https://store.hp.com/UKStore/Merch/Product.aspx?id=3FF69AA&opt=ABU&sel=ACC

 

Your machine is NOT there. My short answer is they are NOT compatible.

 

Regards.

BH
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