Pavilion 15-au063nr Battery not charging

[CarlosA_23]

I have an HP PAVILION model 15-au063nr and the battery in now not charging more than 32%.

I have follow some recommendation to use the HP utility tools and also I have opened the plastic housing to disconnect the battery and the push the power button for some time. I have also updated the BIOS and nothing has worked.

Now the last thing I want to try is replace the battery, however when I go to the HP parts store I'm getting this message:

741976-001   This part is not yet available for purchase. 
Real Time Clock (RTC) Battery (Not the Regular Lithium Battery)   
RoHS: COMPLY_2.05 

So now what should I do to fix my laptop?

Any help?

[Echo_Lake]

@CarlosA_23

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