Pavilion 15-cc-060wm RJ 45 port spring loaded door will not hold an ethernet cable.

[jmjohnson8889]

I ordered a new back cover for my  Pavilion 15-CC-060WM. The problem i have is ethernet cables do not stay connected. It appears  the spring loaded door is damaged and i can not order the door alone and my  Lower Bottom Base Cover 926832-001

did not come with one. Before i begin sending unpleasant inquiries, is the door and spring orderable?  Should the 926832-001 have come with this door and spring?

[The_Fossette]

@jmjohnson8889

I reviewed your post and I understand that the Ethernet cable is disconnecting from the Ethernet port

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you contact support and they will assist you in this regard.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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