• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎01-04-2024 11:17 AM

HP Recommended

Hi all, got an issue with a Pavilion 15-ec1001na (product ID: 133W8EA#ABU) only detecting ram in one slot.

 

This is the origional RAM, both sticks still work, CPU-Z can see both, but windows 11 & bios can't.

 

I've already swapped them around, cleaned the slots/contacts, checked for obvious damage etc.

Reset the bios, checked its fully up to date, but no luck.

CPU-Z shows it as dual-channel, and there is nothing in the bios that lets me try in single channel.

 

any suggestions would be much appreciated

 

Peter

Category:
2 REPLIES 2

‎01-04-2024 11:26 AM

HP Recommended

That would seem to be a bad slot.

 

Unfortunately, it is a rare issue, but it does happen. 

 

The only resolution would be replacing the system board and your laptop is out of its warranty period.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎01-07-2024 03:29 AM

HP Recommended

Thanks. That's pretty much what I assumed had happened, but thought it was worth checking. 

 

Ordered a single 16gb stock of RAM to compensate instead

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.