Pavilion Aero 13

[capemayal]

I have liked my Aero 13 since I purchased it - until now.  About a week ago, the left shift key will not work with keys around it.  The right shift key does work fine.  But the left shift key will work if I tap SHIFT + Letter if I let up the shift key.  This only affects keys ZXCV.  

The other thing I haven't like since I purchased the unit is the claw usb ports.  One has broken and will not work.

So, now if I can't get the keys fixed the unit is useless to me.

Has anyone had the problem and was able to fix it? 

[Irfan_06]

Hi @capemayal,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop keyboard.

A) Perform a power drain on your PC.

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and wait for it to boot into Windows.

B) Update the BIOS for your PC by clicking on the link and let me know if that resolves the issue.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

C) If the issue still persists, refer to the steps on this link to further troubleshoot.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support