• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended

No startup.  Took the cover off to observe.   Unplugged the power cable, then plugged back in.  The green light comes on.  Hit start.  CPU Fan spun briefly, then no green light or anything else.   Power supply suspected. 

 

How can I confirm ?

1 REPLY 1
HP Recommended

Hi @navyguybob,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are facing issues power supply issues with the computer. 

 

This could be a hardware issue. However, let's try a few steps and see how it goes. 

 

POWER DRAIN:

Please disconnect all the devices and cables connected to your computer including the power cable and then press and hold the power button for about 20 seconds and connect the power cable back again and try to power on the computer.

CBR:

Press windows key and then followed by the key "B" this time and then the power button for around 3-4 seconds, then release the power button and continue to hold windows+B for 3-4 seconds more.

CMOS RESET:

Press windows key and then followed by the key "V" and then the power button for around 3-4 seconds, then release the power button and continue to hold windows+V for 3-4 seconds, you may not receive a response from the computer, Please let me know what happens.

 

If this does not help, I recommend you contact phone for repair and services. 

 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

 

 If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.