• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP Pavilion G6 1350sd
Microsoft Windows 10 (64-bit)

Hello reader (and hopefully solver),

 

Today my laptop refused to charge and I went looking for the cause. I hoped the adapter was broken, but it seems the powercable to the motherboard had a short circuit. I have provided pictures to show what I mean. My question is: Is it still salvagable? If yes, is it worth it costwise and how? Secondly, what could have caused it and how can I prevent this in the futures?

Entrance motherboardEntrance motherboard

 

Cable end from adapter to motherboard entranceCable end from adapter to motherboard entrance

 

SetupSetup

 

Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

It is highly unlikely the motherboard survived that kind of trauma so the only fix I know would be to replace the motherboard. 

This would be a rare event and was caused by a power surge. Not much you can do to prevent it other than maybe always plug the laptop into a UPS instead of directly to the wall outlet. 

View solution in original post

1 REPLY 1
HP Recommended

It is highly unlikely the motherboard survived that kind of trauma so the only fix I know would be to replace the motherboard. 

This would be a rare event and was caused by a power surge. Not much you can do to prevent it other than maybe always plug the laptop into a UPS instead of directly to the wall outlet. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.