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‎06-16-2021 02:26 PM - edited ‎06-16-2021 02:32 PM

HP Recommended
Product: Pavilion G6
Operating System: Microsoft Windows 10 (64-bit)

I have updated from Windows 20H2 to Windows 21H1.

Today I cloned the HDD to a Crucial MX500 SSD when I installed the SSD I get "Hard disk error" I have run the System Diagnostic for the SSD and it passes the SMART Check and Short DST.

I have changed from Legacy to UFEI but have the same error.

Is there anything else I can change in the BIOS or any where else to have the SSD to boot into windows?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-17-2021 11:45 AM

HP Recommended

Update

Created a new full image of all three partitions to external drive, connected the SSD with a USB adapter, restored the image to the SSD.
Removed the HDD and replaced it with the SSD. The SSD booted as it had always been there. 

 

Success at last😃

Thanks for your suggestions much appreciated

View solution in original post

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11 REPLIES 11

‎06-16-2021 02:45 PM

HP Recommended

Hi:

 

The SSD should have been plug and play without any kind of changes to the BIOS, and since you have tried the only options you could have, as there are no others...

 

I recommend you try clean installing W10 using the media creation tool to rule out a problem with the notebook not liking the cloned drive boot configuration.

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‎06-16-2021 02:55 PM

HP Recommended

How can I do a clean boot on the ssd if I can't boot the pc?

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‎06-16-2021 03:18 PM

HP Recommended

You make bootable W10 installation media with the media creation tool.

 

Download Windows 10 (microsoft.com)

 

Boot from the installation media.

 

To do that, you press the ESC key to get the menu of options.

 

Then select the F9 boot options menu and from that select the USB flash drive with W10 on it.

 

See if W10 will install on the SSD and work after it is installed.

 

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option.

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‎06-16-2021 04:05 PM - edited ‎06-16-2021 04:40 PM

HP Recommended

Having problems with setup it gets stuck on Collecting information both when I click 'I don't have a product key' option and when entering the Windows 7 key that came with the pc!😡 And then says Cannot find Microsoft License Agreement!

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‎06-16-2021 05:12 PM

HP Recommended

I've never come across that issue before, having clean installed W10 on new SSD's, hard drives, etc,, so I wouldn't be able to help you with that.

 

You may want to post the problem on the Microsoft Windows support forum.

 

Results in Windows - Microsoft Community

 

 

 

 

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‎06-16-2021 05:29 PM

HP Recommended

Hi @scopio

 

Does your computer still works using the old hard drive?

If it does, try to clone it again. If it doesn't, try applying factory default on your UEFI BIOS.

System and network administrator since 2004. Sometimes I help you, sometimes you help me. If my answer helped you, feel free to thumb up 🙂
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‎06-16-2021 05:31 PM - edited ‎06-16-2021 05:33 PM

HP Recommended

Just tried the new USB windows installation and has got stuck on Where do you want to install Windows showing the new SSD.

P1000644.JPG

Yes the old drive still works.

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‎06-16-2021 05:34 PM

HP Recommended

Ok thanks for that information. You should make a new clone operation from the old to the new drive and if you have the choice, clone the hard drive signature.

It should then run smoothly 🙂

System and network administrator since 2004. Sometimes I help you, sometimes you help me. If my answer helped you, feel free to thumb up 🙂
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‎06-16-2021 05:46 PM

HP Recommended
@scopio wrote:

Just tried the new USB windows installation and has got stuck on Where do you want to install Windows showing the new SSD.

Does the "New" button responds?

System and network administrator since 2004. Sometimes I help you, sometimes you help me. If my answer helped you, feel free to thumb up 🙂
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