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Stephania
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Pavilion Gaming 15

HP Recommended
Pavilion 15
Microsoft Windows 10 (64-bit)

From the first day when I opened it (bought it brand new) the screen was freezing.

I always update drivers, etc. Lately, every two days the laptop sticks. I am not sure what is going on 😕

It might be a hardware or motherboard issue.

I work remotely and utilize it for my work. I asked for replacement from the first moment, however, the company which have bought it, didn't help me. As the time is passing, more issues are arising. I bought it 3 months ago.

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Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Stephania, Welcome to the HP Support Community!

 

I understand the computer is slow and freezes affecting the performance. To assist you better, does this happens while you use a specific application or a game?

 

Let us perform the steps mentioned in this document - Advanced Computer Lock Up or Freeze Troubleshooting

 

Here, by running a hardware diagnostics test, we will get to know if there is an issue with any hardware component.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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