Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Pavilion Gaming 15

HP Recommended
Pavilion 15
Microsoft Windows 10 (64-bit)

From the first day when I opened it (bought it brand new) the screen was freezing.

I always update drivers, etc. Lately, every two days the laptop sticks. I am not sure what is going on 😕

It might be a hardware or motherboard issue.

I work remotely and utilize it for my work. I asked for replacement from the first moment, however, the company which have bought it, didn't help me. As the time is passing, more issues are arising. I bought it 3 months ago.

HP Support Agent
HP Support Agent
18,814 18,813 1,337 1,550
Message 2 of 2
Flag Post
HP Recommended

@Stephania, Welcome to the HP Support Community!


I understand the computer is slow and freezes affecting the performance. To assist you better, does this happens while you use a specific application or a game?


Let us perform the steps mentioned in this document - Advanced Computer Lock Up or Freeze Troubleshooting


Here, by running a hardware diagnostics test, we will get to know if there is an issue with any hardware component.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation