Pavilion Laptop - Plugged In Not Charging

[Jeff221]

Afternoon,

I have a Pavilion laptop 15-cw1511sa.

There is 6 months remaining on the warranty having bought it in August 2019.

I am having issues with the battery. I have run a battery check and it came back ok however when plugged in to charge it comes up;

"76% available (Plugged in, not charging)"

I cant seem to fully charge the battery. It never gets past 80%. I have tried using different household plugs but it doesn't help.

Is this a battery issue or a simple fix ? Any help appreciated as it's taking the enjoyment away from my laptop.

[asmita6658]

Hi @Jeff221

Welcome to the HP Support Community. I'd be happy to assist you with the charging issue. 

Let's try these steps -

Step 1 Hard Reset -

1) Shutdown the computer.

2) Unplug all the Adapter and peripherals connected.

3) Press and hold down the power button for 15 to 20 seconds.

4) Plug-in the Adapter.

5) Try to turn on the computer.

Step 2 BIOS Defaults -

1) Shutdown the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.

3) Press F10 once for BIOS.

4) Press F9 for BIOS defaults.

5) Press F10 to save and exit.

Step 3 Test the battery - 

1) Shutdown the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.

3) Press F2 once.

4) Go to Component test.

5) From the list, run the Battery test.

If the issue still persists,  download and install the BIOS, Chipset drivers from this link. 

You may also refer to this document - HP Notebook PCs - Battery Does Not Power Notebook or Hold a Charge

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Jeff221]

Unfortunately the steps above that i have tried have not worked.

Perhaps i shall need to send the laptop to HP to check it over .......

Thanks for your help Asmita

[asmita6658]

@Jeff221

Happy to help. If you need further assistance feel free to reach out to us. 

Have a great day!