Pavilion Laptop constant whining sounds

[Richard-UK]

Hi 

Just got a new HP Pavilion - 15-cs3009na. It makes a very distracting high-pitched whining sound from start up onwards, before I've logged in, and then persists. Presumably the fan or the disk. Not had this with any other (non-HP) laptops before. Beginning to regret my purchase. Does anyone know how to address this please? Room temp is cool and none of the vents are obstructed. 

Thanks 

Richard 

[The_Fossette · Accepted solution]

@Richard-UK

I reviewed your post and I understand that there is whining noise from the computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

BIOS: https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105819.exe

Intel: https://ftp.hp.com/pub/softpaq/sp102001-102500/sp102122.exe

Nvidia: https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104237.exe

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Richard-UK]

Hi The_Fossette

Thank you, I'm really grateful for your help. Please can I ask another question:

There seems to be a problem with my mouse touchpad. Often, when I click on the very left hand side of the pad, it brings up the right-click menu. I have ordered a wireless mouse to get round this problem but do you know of any fixes for this please? The laptop is new (one week). Thank you so much. 

Best wishes

Richard

[The_Fossette]

@Richard-UK

I recommend you uninstall the touchpad driver from the device manager and then download and install it from the below link.

https://ftp.hp.com/pub/softpaq/sp98501-99000/sp98747.exe

Here is how it is done.

1. Type "Device Manager" into the search field to open the device manager console.
2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

Cheers!