Pavilion X360 Screen Popping out

[Vvvvv1]

I have had my laptop a little over a year now. Recently, I noticed the screen popping out at the right-hand corner. It's especially an issue the further I try to open the laptop (more than a 90-degree angle). which means I can't use it in tablet mode - I usually use it in PC mode anyway so I don't see how it could have been caused by overuse. 

I notice that this is quite a common issue for people with X360 laptops, as I see many people on here with the same problem. It is quite difficult for me to get it fixed professionally because I had it shipped to my country from the US and shipping it back is pretty much out of the question. How do I fix this? HP needs to rectify this problem immediately. I see people on here saying the cost to fix it is the same amount as, if not more than what they paid for the laptop. Faulty product. 

[Echo_Lake]

@Vvvvv1
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community.

[LadyBlue95]

I have the same problem with my laptop.  I have had mine also a little over a year.  The reason I purchased it was so I could use it either mode.  I  verwas hesitant to purchase this laptop due to the hinges, which was a problem before on an older HP model I owned, but I thought that since this was a newer product it would be much different this time.  This is very disappointing.  How can I get my laptop fixed?

[asmita6658]

Hi @LadyBlue95

Welcome to the HP Support Community. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[Jodian]

I have the same problem. I bought my laptop less than two month ago. Started using it in January 2020. Using it this morning and heard a crack. The bottom right o f the screen is popping out. sigh!!!!!!!! I am so disappointed. How do I fix this? 

[LadyBlue95]

I know how you feel.  Actually, someone from HP support reached out to me to follow-up on my initial inquiry.  I had to provide him my laptop's model and serial number.  I was asked to send my laptop for  inspection and repair.  It took about a week from beginning to end.  The process was awesome!