Pavilion built in camera not working error code is 0xA00F429F<WindowsShowFailed>(0x80070057)

[JimLun]

built in camera not working error code is 0xA00F429F<WindowsShowFailed>(0x80070057). USB Logitec camera works fine. any suggestions are appreciated. I've already used the troubleshooter to no avail. Removed driver and reinstalled.

[Garp_senchau]

@JimLun, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

That’s frustrating—especially since the external camera works fine! 😩 Since your HP 15-d5000 laptop's built-in camera is giving error and you’ve already tried the troubleshooter and reinstalling drivers, let’s try these:

First, check if the camera is properly detected. Open Device Manager (Win + X > Device Manager) and look under Imaging Devices or Cameras. If the built-in camera isn’t listed or has a warning sign, right-click and select Scan for hardware changes. If it’s still missing, check under Hidden Devices (View > Show Hidden Devices).

If the camera is there but still not working, go to Settings > Privacy & Security > Camera and ensure Camera Access is enabled for apps. Also, check for any conflicting software by disabling third-party security software or camera-related apps that might be blocking it.

Also, you can refer to this guide: HP PCs - Troubleshoot the webcam (Windows 11 and Windows 10) | HP® Support

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,